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15
Loyalty program
Cement your customers' loyalty with programs that acknowledge and reward their engagement and spending.
Challenges
Based on a decade of experience, here's the challenges our clients experience:
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Loyalty labyrinth
Lost in the maze of loyalty options? Craft a program that captivates customers and keeps them coming back.
Engagement enigmas
Struggling to keep customers interested? Solve the puzzle of ongoing engagement with a compelling loyalty plan.
Referral riddle
Wondering how to spread the word? Unlock the secrets of successful referral programs for mutual rewards.
Reward route roadblocks
Hitting dead ends with loyalty rewards? Navigate a clear path to value-packed rewards that truly resonate.
Loyalty leap of faith
Unsure how to start the loyalty journey? Take the leap with strategies that turn first-timers into lifers.
Course Outline
All of the levels of the Solid Growth program consist of an online course to get everyone on the team on the same level, followed by a workshop to implement the theory together.
Introduction to loyalty programs
Foster lasting customer relationships.
Dive into the world of loyalty programs to understand their significance and mechanisms in enhancing customer retention and e-commerce success.
Understand the importance and benefits of loyalty programs in e-commerce.
Learn the basics of how loyalty programs work and different types of loyalty rewards.
Explore best practices for designing an effective loyalty program.
Introduction to Loyalty Lion and its features for creating and managing loyalty programs.
Designing Your Loyalty Program
Set up a successful loyalty program
Master the art of constructing a loyalty program with clear goals that resonate with your customer base.
Learn how to set clear goals and objectives for your loyalty program.
Understand how to segment your customer base and tailor rewards accordingly.
Develop strategies for balancing customer value with business profitability.
Creating a loyalty program structure using Loyalty Lion’s platform.
Set up loyalty program
Set up a successful loyalty program
Learn the intricacies of setting up and customising referral programs within Loyalty Lion. Develop and apply strategies to motivate existing customers to refer new ones, designing attractive referral rewards that boost customer acquisition while maintaining business profitability.
Learn how to set up and customise referral programs in Loyalty Lion.
Develop effective strategies to encourage customers to refer new leads.
Practice designing compelling referral rewards and messages.
Develop strategies for balancing customer value with business profitability.
Promoting loyalty program
Grow & promote your loyalty program
Master promotional techniques across channels and launch your programs effectively. Gain expertise in seamlessly integrating loyalty and referral programs into your e-commerce strategy.
Understand how to integrate loyalty and referral programs into your e-commerce ecosystem.
Learn techniques for promoting your programs through various channels.
Develop a launch plan for your loyalty and referral programs.
Practice using Loyalty Lion’s tools to track program performance and customer engagement.
Workshop about this level
Loyalty Program review
In this workshop, I'll review your loyalty program setup and give you improvement ideas.
Q&A on loyalty
Review of your account
Review of your loyalty strategy
Promotion inspiration & tips
The course is designed to fit into the schedule of someone working full-time.
Videos
Modules
Workshop
Your teacher
Since 2012 I've led and helped growth teams from start-ups to exchange-listed companies. Let me bring a decade of experience to you team.
Marketing teacher
Educated over 1,500 marketers, sharing industry-leading practices and fostering the next generation of marketing leaders.
Growth Advisor
On Decathlon's advisory board, I leverage my extensive experience to guide strategic growth and innovation.
Experienced head of growth
Directed growth strategies for well-known brands, translating ambitious goals into tangible results and sustainable success.
Seasoned entrepreneur
Launched and grew businesses since 2012, navigating the ever-evolving marketing landscape.
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Pricing
Either buy 1 course, of the programme this level is part of. You can mix & match courses if needed. Contact me if you want more information about it.
1 course
Loyalty program
Online course access for 5 people
1 live online workshop with entire team
Created for busy growth teams
Based on a decade of experience
5 courses
Lifetime Value
Access to 5 levels for your entire team
Extra access for future colleagues
Systematic approach of 5 courses
15 courses
Full Solid Growth Foundation
5x Growth Operations courses
5x Customer Acquisition courses
5x Lifetime Value courses
Access for 10 people
If you have any questions, schedule a call and let's discuss.
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